Shipping & Returns
Jennifer Chamandi is pleased to offer international shipping to all destinations via DHL.
Please allow 1-2 working days from when your order is first placed for the warehouse to pick and pack your order for shipping. Please note that our order cut-off time is 12 noon GMT and orders placed on a weekend or public holiday will be packed and shipped the following business day.
Please see shipping tariffs below:
STANDARD UK & EU:
As the customer, you will be responsible for the payment of any VAT, custom duties taxes and related charges applicable to your order upon delivery. Jennifer Chamandi has no control over these charges and does not cover or reimburse any fees charged by a third party. Please be aware of your local currency conversion rates when calculating the value of your order.
We aim to deliver all our orders within 3-7 days worldwide.
International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control. Please see the taxes, duties & customs section below for more information.
Please note that shipping times may also vary when subject to national holidays and bank holidays.
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track your order. Please allow up to 48hours from the time your order is first placed, until tracking information is made available.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: firstname.lastname@example.org.
We are pleased to offer returns or exchanges on any item free of charge within 14 days receipt of goods provided they meet our Returns Policy. Customers outside the EU are responsible for taxes & duties.
To arrange a return or exchange
- Please contact email@example.com with your full name, order number, date of purchase and reason for the exchange within 48 hours of receiving your order.
- Once your return request has been authorised we will contact you via email and supply you with a Return Authorisation (RA) Number, a Return Form to be emailed back to us and Shipping Instructions. We recommend that you book your return pick-up within 7 days of your delivery date to ensure it reaches us within 14 days.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag, original branded box and heel tips originally provided as these are considered part of the product. Please place the shoe box inside another box to prevent damage during shipping.
Items will be inspected upon arrival and any items that do not meet the above requirements or are returned worn, used, altered or damaged will be returned to you and a refund will not be issued.
If you are returning an item, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email once our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method.
If you are exchanging an item, please allow 3-5 business days from your return to be processed by our team. We will send you an email once your new item has been shipped.
If you wish to try another style, simply return it for a credit refund and purchase the new item separately.
Please note shipping and handling charges are non-refundable.
TAX, DUTIES & CUSTOMS
Goods are shipped on a DDU (Delivery Duty Unpaid) basis, meaning the customer is responsible for Import duties, VAT and other applicable taxes on International Orders.
Be aware that this may delay your delivery time as goods may be held at customs and we will not be liable for delays caused by the event.
All final payments are taken in GBP.
We are unable to control the exchange rates between the time of purchase and the time of refund so on occasions there may be small changes in the amount paid and amount refunded. We shall not be liable for any currency fluctuations and any discrepancy in the refunded amount.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly exchange or take back that item for a full refund at our expense.
To receive your shipping label and arrange to replace your product, please contact firstname.lastname@example.org