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Terms & Conditions of Sale

Please read the following terms and conditions of sale carefully before You place an order with Jennifer Chamandi Limited.

Key Information

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“the Regulations”), say that We must give consumers certain key information before a legally binding contract between Us and a consumer is made. We have tried to give You this information in a clear and understandable way. If something is not clear do call Us. Some of this information is likely to be obvious from the context. Some of this information is set out in these terms and conditions. The Key Information includes:

  • a description of the goods, service or digital content, including how long any commitment will last on the part of the consumer; This will be obvious during the buying process and will be set out either in Your shopping basket when buying online or in the Confirmation email.
  • the total price of the goods, service or digital service or the manner in which the price will be calculated if this can’t be determined. As above this will be obvious when buying.
  • how You will pay for the goods or services and when they will be provided to You. As above and see conditions 6 and 7 below in the contract conditions.
  • any additional delivery charges and other costs (and if these charges can't be calculated in advance, the fact that they may be payable). As above and see condition 7.1 below in the contract conditions.
  • details of who pays for the cost of returning items if You have a right to cancel and change Your mind. See condition 9.2 below.
  • details of any right to cancel - the seller also needs to provide, or make available, a standard cancellation form to make cancelling easy (although You aren’t under any obligation to use it). See condition 8 below.
  •  information about the seller, including their geographical address and contact details and the address and identity of any other seller for whom the seller is acting. We are not acting for anyone else. We are Jennifer Chamandi Limited registered in England and Wales under company number 09599367: Our registered office is at 109 Gloucester Place, London, W1U 6JW, United Kingdom. Our VAT number is: 220 229 456 Cancellation and Refund Rights

We are Jennifer Chamandi Limited registered in England and Wales under company number 09599367: Our registered office is at 109 Gloucester Place, London, W1U 6JW, United Kingdom. Our VAT number is: 220 229 456

Cancellation and Refund Rights

The Regulations say that up to 14 days after receiving goods, in most cases, a consumer can change its mind and get a refund.

We are proud to offer free returns if goods have been delivered and are returned in accordance with Our “Returns Policy”. For Your information, the “essential timings” are set out in the letter We enclose with Your return label.


The Consumer Rights Act 2015 says for consumers Your goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of Your product You’re entitled to the following:

  • up to 30 days: if Your goods are faulty, then You can get a refund;
  • up to six months: if they can’t be repaired or replaced, then You’re entitled to a full refund, in most cases;
  • up to six years: if the goods do not last a reasonable length of time, You may be entitled to some money back.
Talk to Us

If You don’t understand any aspect of this contract and want to talk to Us about it, please contact Us by:

  • email at We will aim to respond to You as soon as possible during Our working hours between (10:00 – 18:00) Monday-Friday.

Do You need an adjustment to the way We communicate with You or personalised help when visiting Our stores? For example if You have a hearing or speech impediment or a condition or disability that We need to account and adjust for, do let Us know and We will try and find the best way We can to work with You so You can enjoy a good customer experience with Us. If You would like this contract in another format (for example: audio, large print, braille) please contact Us using the contact details at the top of this page.


We will always try Our best to serve You in a professional and polite manner. If You think that any of Our colleagues have fallen fall short of these standards please email info@jenniferchamandi.comandWe will try to contact You to obtain further details.

In return We only ask of Our customers that they deal with Us in a similar way. We therefore reserve the right to decline to deal with anyone who is abusive to any of Our staff or makes any adverse personal or discriminatory remarks (for whatever reason).

Your privacy and personal information

Your privacy and personal information are important to Us. Any personal information that You provide to Us will be dealt with in line with Our Privacy Policy, which explains what personal information We collect from You, how and why We collect, store, use and share such information, Your rights in relation to Your personal information and how to contact Us and supervisory authorities if You have a query or complaint about the use of Your personal information. Our Privacy Policy is available HERE.


In this contract:

  • ‘We’, ‘Us’ or ‘Our’ means Jennifer Chamandi Limited; and
  • ‘You’ or ‘Your’ means the person buying the goods from Us.

The scope of these terms. If You buy goods on Our website (Our “Site”) You agree to be legally bound by the terms set out in this document.

What these terms cover. These terms cover, yours and Our legal rights and responsibilities, and certain key information required by law.

This contract is only available in English. No other languages will apply to this contract.

We may amend these terms from time to time. We may update Our Site and amend these terms.The terms applicable to Your order will be those on the Site at the time ofYour order.


How to contact Us. As stated within the “Key Information”, You can contact Us by email at and We will aim to respond as soon as possible during Our working hours (10:00 – 18:00) between Monday-Friday.

How We contact You. If We have to contact You regarding Your order, We will do so by telephone or by email using the details provided to Us in Your order.


Your privacy and personal information are important to Us. Any personal information that You provide to Us will be dealt with in line with Our Privacy Policy which can be viewed [HERE]. Our privacy policy explains what personal information We collect from You, how and why We collect, store, use and share such information, Your rights in relation to Your personal information and how to contact Us and supervisory authorities if You have a query or complaint about the use of Your personal information.


Product information. Information about Jennifer Chamandi footwear is available on Our Site.

Site images are for illustrative purposes only. Please note that individual items of footwear may vary slightly from images shown due to the method of making them and colours and shades on website images may vary according to the equipment You use to view them and their settings.


Placing Your order. You place an order on the Site by completing the online checkout process (e.g. when You click on the “pay now” button). Please read and check Your order carefully before submitting it. However, if You need to correct any errors You can do so before submitting it to Us.

Email acknowledgement. When You have completed Your order at the end of the online checkout process, We will acknowledge Your order by email and provide You with a unique order number. This acknowledgement does not however, mean that Your order has been accepted.

Acceptance of Your order. We will accept Your order and a binding contract is formed between Us when We email You to notify You that Your goods have been dispatched. (Confirmation Email).

When We cannot accept Your order. There may be situations when We cannot accept Your order. This is typically because:

  • the goods are unavailable;
  • We cannot authorise Your payment;
  • You are not allowed to buy the goods from Us;
  • We are not allowed to sell the goods to You;
  • You have ordered too many goods; or
  • there has been a mistake on the pricing or description of the goods.

By law, for online sales with consumers We must give You certain key information before a legally binding contract between You and Us is made. See Our “Key Information” and clause 1 as set out above. If We have to change any key information once a legally binding contract between You and Us is made, We can only do this if You agree to it.

Worldwide delivery. We are pleased to offer worldwide delivery. To find out more information about the countries we ship to, the timescales available and the applicable costs, please view our shipping policy [HERE].

Minimum age requirement. We only accept orders from customers aged 18 and over.

Our customers are consumers only. You are prohibited from placing orders on Our Site if You are a business and only orders for personal use can be made.


The price of the goods. The price of the goods is in pounds sterling (£)(GBP), includes VAT at the applicable rate and excludes delivery costs. (Our delivery and shipping costs can be found on Our website [HERE]. Please note that for goods shipped to countries outside of the EU, there may be applicable import duties, additional VAT and other taxes applicable to Your Order.

Accepted payment methods. We accept payment by Visa, Mastercard, Amex, Maestro, Paypal and Shopify, Apple or Google Pay.

Secure payment methods. We will do all that We reasonably can to ensure that all of the information You give Us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on Our part, any failure by Us to comply with this contract or Our Privacy Policy or breach by Us of Our duties under applicable laws We will not be legally responsible to You for any loss that You may suffer if a third party gains unauthorised access to any information that You give Us.

Authorisation by the relevant card issuer. We may also need to use extra security steps via the website of the relevant card issuer.

When You must pay. Your credit card or debit card will be charged when You have placed Your order and it has been accepted by Us. Goods must be paid for before We will despatch them to You and send You a Confirmation email.


How are products delivered. We use DHL International (UK) Limited (“DHL”) to deliver Our goods. If You want to see Your delivery options and their costs before You place Your order please visit Our Shipping policy [HERE].

Estimated delivery date. The estimated date and time window for delivery of the goods can be tracked by using the DHL tracking number contained in the Confirmation Email.

Delay. If something happens which is outside of Our control and affects the estimated date of delivery We will let You have a revised estimated date for delivery of the goods.

When delivery takes place. Your goods are deemed delivered when We deliver them to the address You gave Us.

Problems with delivery. Unless You and We agree otherwise, if We cannot deliver Your goods within 30 days, We will let You know, cancel Your order and give You a refund within 14 days.

If nobody is available to take delivery. If the delivery date is not suitable, please contact Us at

You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to You when You take possession of the goods.

We may deliver Your goods in instalments. If Your items are due to be delivered in instalments, We will notify You during the online checkout process.


Your right to cancel. You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period. The cancellation period will expire after 14 days from the date You receive the goods. In the event that Your goods arrive in instalments, the cancellation period will expire 14 days after the day on which You receive the last of the separate goods ordered.

Exercising Your right to cancel. You must inform Us of Your decision to cancel this contract by a clear statement set out in an e mail addressed to

Our acknowledgement of Your cancellation. We will acknowledge Your response by email and will forward to You a pre-paid return label.

Meeting the cancellation deadline. It is sufficient for You to send Your communication exercising Your right to cancel before the cancellation period has expired.

Returning the goods.The goods must be returned to Us and safely received at Our warehouse within an additional 14 days. This is compliant with the 28 day return period stipulated within the Regulations.


How to return the goods. The goods must be returned within their original dust bag, in their original Jennifer Chamandi Branded Box, containing the heel tips provided and placed within an additional box to prevent damage during transit (whether on land or shipped).

Our commitment to cover the cost of returns. If You are a customer within the EU, We will pay the costs of return provided that Your return complies with Our Returns Policy which can be viewed [HERE].Please note that if You are a customer outside of the EUWe will not cover any VAT, custom duties, export, import or other taxes, imposts and similar charges applicable to Your order Please see Our Returns Policy for further information.

Processing Your refund. We will refund You the price You paid for the goods (including delivery costs), by the method You used for payment. We will not reimburse You for any supplementary costs arising if You chose a type of delivery other than the least expensive type of standard delivery offered by Us. Please see clause 9.2 above regarding the costs of returns.

Our right to make reasonable deductions. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by You.

When to expect Your refund. We will try Our best to process Your refund as soon as practicable. If You are exercising Your right to cancel the contract, Your refund will be made within 14 days from the date We receive back from You any goods supplied. Where goods have not yet been supplied, 14 days after the day on which We are informed about Your decision to cancel this contract.


When We are entitled to end the contract. We may terminate the contract in writing, for goods at any time if You fail to make payment when due or You do not, within a reasonable time allow Us to deliver the goods or return any unwanted goods.


Ending the contract. If this contract is ended it will not affect Our right to receive any money which You owe to Us under this contract.


Your legal rights. Nothing in this contract affects Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

Inform Us of any problems with Your product. Please contact Us at, if You would like a replacement, exchange or to reject the goods and obtain a refund.


Limitation of liability. Except for any legal responsibility that We cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of Your personal information, We are not legally responsible for the following losses:

  • were not foreseeable to You and Us when the contract was formed; and
  • that were not caused by any breach on Our part.

We only sell Our goods for private use and therefore We are not legally responsible for:

  • business losses; and
  • losses to non-consumers.

Alternative dispute resolution. We will try to resolve any disputes with You quickly and efficiently, however if You and We cannot resolve a dispute using Our internal complaint handling procedure, We will let You know and You may wish to use the online dispute resolution (“ODR”) platform to resolve the dispute with Us. For more details, please visit the website on the ‘Your Europe’ portal at Alternatively, You may wish to contact the Retail Ombudsman who is a certified ADR provider with whom We are willing to work. Further information about The Retail Ombudsman is available on their website at

Third party rights. No one other than a party to this contract has any right to enforce any term of this contract.

Severance. If any clause or part of this agreement s or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of this agreement shall not be affected.

Even if We delay in enforcing these conditions, We can still enforce them later. If We do not insist immediately that You do anything You are required to do under these conditions, or if We delay in taking steps against You in respect of Your breaking the contract, that will not mean that You do not have to do those things or prevent Us taking steps against You at a later date.

Entire Agreement. This contract and the documents referred to in it form the entire agreement between the parties and supersedes all previous agreements, understandings and arrangements between them, whether in writing or oral, in respect of its subject matter.

Governing Law and jurisdiction. The laws of England and Wales will apply to this contract and You are entitled to bring legal proceedings in English courts.

Contact Us.

If You have questions about these terms and conditions, or if You would like to make a complaint, please contact Us by e-mail at or by mail addressed to Jennifer Chamandi Limited,109 Gloucester Place, London, W1U 6JW, United Kingdom.

The Schedule Model Cancellation Form

(Please complete and return this form if you would like to cancel this contract)

To:Jennifer Chamandi Limited

Contact us by email:

Contact us by mail:Jennifer Chamandi Limited,109 Gloucester Place, London, W1U 6JW, United Kingdom.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of Customer,

Address of Customer,

Signature of Customer (only if this form is notified on paper),


[*] Delete as appropriate